Cancellation & no show policy

This policy is being shared with you, the cardholder, to comply with Card Brand requirements, informing you about the following specifications related to canceling services booked with The Hide Away Spa through the Boulevard booking platform.  By booking an appointment through this platform, you are acknowledging your understanding of the policy and requirements and are subject to the following terms:

• Appointments can be canceled by you, the cardholder, without a cancellation fee being applied if commenced a minimum of 24 hours before the scheduled start time of your appointment.

• If you, the cardholder, cancel your appointment with less than 24 hours' notice per this policy, it is considered a “Late cancellation” and is subject to a fee of up to 100% of the scheduled service(s).

• If you, the cardholder, do not contact the business to cancel your appointment with a minimum of 24 hours notice and/or No-Show for your appointment, you are subject to a fee of up to 100% of the scheduled service(s).

• Late appointment arrivals impacting the completion of service are subject to being charged the full price of the scheduled service(s) to the cardholder.

• As a courtesy, appointment confirmation messages are sent 48 hours before appointments via SMS and email to the contact information given at the booking time. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

• To ensure a full experience, please arrive at least ten minutes before your appointment.

• Applicable taxes and fees will be retained and remitted.